eo999 Terms & Conditions

What These Terms Cover

1. Acceptance of Terms

By accessing, registering, or using any part of the eo999 website or associated services, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you (the user) and eo999. If you do not agree with any provision herein, you must immediately cease use of the platform.

eo999 reserves the right to update or amend these Terms & Conditions at any time without prior notice. Continued use of the platform following any amendments constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically for changes.

2. Eligibility

To register and use eo999, you must satisfy all of the following eligibility requirements. eo999 strictly prohibits access by individuals who do not meet these criteria:

• You must be at least 21 years of age (21+ only). Underage gambling is strictly prohibited and any account found to be operated by a minor will be immediately suspended and all funds forfeited.
• You must be a resident of Bangladesh or a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be acting on behalf of another person, nor using another person's payment method without their explicit authorisation.
• You must not have been previously excluded, banned, or self-excluded from any online gambling platform for misconduct.

3. Account Registration

To access real-money games and services on eo999, you are required to create a verified account. The registration process requires accurate, complete, and up-to-date personal information. Providing false or misleading information is a breach of these terms and may result in permanent account closure:

• Each person may hold only one (1) active account. Duplicate accounts are prohibited and will be closed without notice.
• You must provide a valid mobile number and email address for account verification and communication purposes.
• eo999 may require Know Your Customer (KYC) document verification, including a national ID or passport, before processing any withdrawal request.
• You are solely responsible for all activity conducted through your account, including any unauthorised access resulting from your failure to keep login credentials confidential.

4. Deposits & Withdrawals

eo999 supports deposits and withdrawals through leading Bangladeshi mobile financial services. All transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all financial activity on the platform:

• Minimum deposit amounts and maximum withdrawal limits may vary by payment method (bKash, Nagad, Rocket, Upay) and are displayed on the cashier page.
• Withdrawals are processed only to the same payment method used for deposit, as an anti-fraud and anti-money laundering measure.
• eo999 reserves the right to request additional documentation to verify the source of funds before approving any withdrawal.
• Processing times for withdrawals are typically within 24–72 hours, subject to verification checks and system load.

eo999 does not charge fees on deposits or withdrawals; however, your mobile financial service provider may apply their own transaction charges. Players are advised to check with bKash, Nagad, or Rocket directly for applicable fees.

5. Bonuses & Promotions

eo999 periodically offers bonuses, free spins, cashback offers, and other promotional incentives to both new and existing players. All bonuses are subject to the following standard terms, as well as any specific conditions stated at the time the promotion is communicated:

• A wagering requirement (rollover) applies to all bonus funds. The applicable rollover multiplier will be specified in the promotion details — typically between 10x and 30x the bonus amount.
• Bonuses are non-transferable and may not be exchanged for cash without meeting the stated wagering requirements in full.
• eo999 reserves the right to withdraw or modify any promotion at any time if there is evidence of abuse, system error, or breach of these terms.
• Only one welcome bonus per household, device, or IP address is permitted. Creating multiple accounts to claim repeated bonuses is a breach of these terms and will result in immediate account suspension.

6. Prohibited Activities

The following activities are strictly prohibited on eo999 and constitute grounds for immediate account suspension, confiscation of funds, and potential legal action:

• Using automated bots, scripts, or software to gain an unfair advantage over the house or other players in any game, including live casino or cricket betting.
• Engaging in collusion with other players, match-fixing, or any form of fraudulent activity that undermines the integrity of games or sports events.
• Attempting to launder money or use eo999 as a conduit for any illegal financial transaction, including funding from criminal activity.
• Sharing or selling your account credentials, allowing a third party to operate your account, or creating accounts under false identities.

7. Intellectual Property

All content on the eo999 platform — including but not limited to text, graphics, logos, game interfaces, software, audio, and video material — is the exclusive intellectual property of eo999 or its content licensors and is protected under applicable copyright and trademark law. You may not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content from eo999 without prior written authorisation. Unauthorised use of our intellectual property may result in civil or criminal proceedings.

8. Limitation of Liability

eo999 provides its platform on an 'as-is' and 'as-available' basis. To the fullest extent permitted by applicable law, eo999 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. eo999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall eo999, its directors, officers, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the platform, even if eo999 has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages; in such cases eo999's liability will be limited to the maximum extent permitted by law.

9. Responsible Gaming

eo999 is committed to promoting safe and responsible gaming practices for all players in Bangladesh. We encourage players to view gaming as a form of entertainment, not a source of income. The following tools and resources are available to help you manage your gaming activity:

• Deposit limits: Contact support to set daily, weekly, or monthly deposit limits on your account to keep spending within your personal budget.
• Self-exclusion: If you feel gambling is becoming a problem, you may request a temporary or permanent self-exclusion period. During this period your account will be frozen and you will not be able to log in or deposit.
• Support: If gaming is causing distress, please reach out to our support team at [email protected]. We are here to help, not to judge.

10. Amendments to Terms

eo999 may revise, update, or replace these Terms & Conditions at its sole discretion at any time. Material changes will be communicated via a notice on the platform homepage or by email to your registered address. Your continued use of the platform after the effective date of any change constitutes your binding acceptance of the updated terms. If you do not agree with the revised terms, you must stop using the platform immediately and contact support regarding any account closure or withdrawal of remaining funds.

11. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online services accessible in Bangladesh. Any dispute arising out of or in connection with your use of eo999 — including disputes relating to deposits, withdrawals, bonuses, account closures, or game outcomes — shall first be submitted to eo999's customer support team for informal resolution. eo999 will endeavour to resolve all disputes fairly and promptly. If a dispute cannot be resolved informally within 30 days, the parties agree to submit to binding arbitration conducted under standard commercial arbitration rules.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of your experience on eo999, please do not hesitate to contact our support team. You can reach us by email at [email protected]. Our team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across all of Bangladesh.